Refund policy

At All India Store, customer satisfaction is our top priority. We strive to offer high-quality products and a smooth shopping experience. Please read our Return and Refund Policy carefully prior to making a purchase.

1. RETURN ELIGIBILITY & TIME WINDOW

  • Items can be returned within 3 days from the date of delivery.

  • To be eligible for a return, your item must be unused, unwashed, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all tags, accessories, user manuals, and freebies intact.

  • To be eligible for a return , you must have a 360 degree unboxing video of the packaging of your order , and the issue with the product must be visible in that video. The video must me on a single take. (No editing). Send the video to our customer support Email id . 

2. NON-RETURNABLE ITEMS

For hygiene, safety, and operational reasons, the following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Personal care, beauty, health, and intimate products

  • Innerwear, swimwear, and cosmetics

  • Custom-made or personalized items

  • Gift cards and downloadable software products

  • Items purchased during Final Clearance or Flash Sales (unless damaged/defective)

3. DAMAGED, DEFECTIVE, OR WRONG PRODUCTS

  • If you receive a damaged, defective, or incorrect product, please Email us within 48 hours of delivery at customer.support.allindiastore@gmail.com

  • MANDATORY UNBOXING VIDEO: To prevent fraudulent claims, a continuous, unedited unboxing video showing the shipping label, original parcel condition, and the defect/damage is strictly REQUIRED for processed claims on missing or damaged items.

4. RETURN PROCESS

  1. Step 1: Send an email to customer.support.allindiastore@gmail.com with your Order ID, clear photos/unboxing video of the issue, and the reason for return.

  2. Step 2: Our customer support team will review your request within 24–48 hours.

  3. Step 3: Once approved, we will arrange a reverse pickup via our logistics partners. If reverse pickup is unavailable in your pincode, you will be requested to self-ship the item, and reasonable shipping costs will be reimbursed upon receipt of valid proof.

5. REFUNDS

  • Prepaid Orders: Approved refunds will be processed to the original payment method (UPI / Credit Card / Debit Card / Net Banking) within 5–7 business days.

  • Cash on Delivery (COD) Orders: COD refunds will be issued via Bank Transfer (NEFT/IMPS) or UPI transfer. You will be requested to provide valid bank account details/UPI ID.

  • Note: Initial shipping fees and COD handling fees are non-refundable.

6. CANCELLATION POLICY

  • Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.

  • Once dispatched, orders cannot be cancelled and must follow the Return Process.